In Brief: NetBet treats your privacy as its highest priority. We use your information solely to improve our services and maintain security — we never sell it.
1 Introduction & Scope
NetBet (netbet.ml) operates as a safe and trusted online gaming platform for users in Bangladesh. This privacy policy explains how we collect, store, use, and protect your personal information.
By using our website or mobile app, opening an account, or using our services, you agree to this privacy policy. This policy applies to all registered members as well as general visitors.
NetBet believes in full transparency — that is why this privacy policy is written in clear, plain language so you can understand every aspect of it.
2 What types of information are collected
NetBet collects various types of information. A detailed breakdown is provided below:
| Type of Data | Example | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, gender | Yes |
| Contact Information | Email address, mobile number | Yes |
| Financial information | Payment method, transaction history | Yes |
| Identity Verification Data | National ID card or passport copy | Where Applicable |
| Device & Technical Information | IP address, browser, operating system | Automatic |
| Usage Data | Game history, betting data, login times | Automatic |
3 How We Collect Data
NetBet collects your information through three main methods:
- Directly Provided Data: Information you provide during registration, account updates, or when contacting our support team.
- Automatically Collected Information: Data collected automatically when you use our platform, through cookies, log files, and other tracking technologies.
- Data Received from Third Parties: Data received from payment processors or identity verification providers as part of our KYC process.
Please Note: NetBet will never ask for your password, OTP, or full card number by phone or message. If anyone requests this information, contact our support team immediately.
4 Purpose of Data Use
NetBet uses your information only for legitimate and necessary purposes. The key purposes are outlined below:
- Account management: To create, verify, and manage your account.
- Payment Processing: To process deposit and withdrawal transactions.
- Security & Fraud Prevention: To detect unusual activity and keep your account secure.
- Fulfilling legal obligations: To comply with KYC and AML regulations.
- Service Improvement: To analyze usage patterns and deliver a better gaming experience.
- Promotional Communications: To inform you about bonuses and offers with your consent. (You may withdraw this permission at any time.)
- Customer support: To resolve your questions and complaints.
5 Data Storage & Security
NetBet employs industry-standard technology to protect your information. Our security measures are described below:
- SSL/TLS encryption: Maximum encryption is applied during all data transmissions.
- Secure Servers: Your information is stored on secure, modern servers.
- Access controls: Only authorized staff may access your data, and only for specified purposes.
- Regular Security Testing: Our systems undergo regular security audits.
Your information may be retained for as long as necessary to meet legal obligations, even after your account is closed. This retention period is typically up to 5 years.
Your password: NetBet can never directly read your password — it is stored using one-way encryption. If you forget your password, you will need to reset it; no one can retrieve it for you.
6 Data Sharing with Third Parties
NetBet never sells your personal information. However, limited data may be shared in the specific circumstances below:
- Payment Processors: Financial information is shared with bKash, Nagad, Rocket, and other payment partners as needed to process transactions.
- Identity Verification Providers: With authorized verification agencies to complete the KYC process.
- Law enforcement agencies: With government authorities when required by legal order or regulation.
- Game providers: Minimal technical data shared with game software providers for the purpose of running games.
All third-party partners are contractually required to comply with our privacy policy and may not use your data for any other purpose.
7 Cookies & Tracking
NetBet's website uses cookies. Cookies are small data files stored on your device that help us improve the quality of our services.
The types of cookies we use:
- Essential cookies: Required for the website to function properly. These cannot be disabled.
- Performance Cookies: To analyze visitor behavior across site pages and improve the overall experience.
- Functionality Cookies: To remember your preferences and settings.
- Session Cookies: To keep you logged in — these are cleared when you close your browser.
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.
8 Your Rights
As a NetBet member, you have the following rights regarding your information:
You may request to view what information we hold about you.
You may request corrections to any inaccurate information we hold about you.
You may request the deletion of specific data where there is no legal obligation to retain it.
You may request a copy of your data in a portable format.
You may object to the use of your data for specific purposes, particularly for marketing communications.
To exercise these rights, please contact our support team. We typically respond within 30 business days.
9 Information on Minors
NetBet strictly prohibits registration by anyone under 18. We do not knowingly collect personal information from minors. If a minor is found to have registered, their account will be closed immediately and all associated data will be deleted.
If you become aware that a minor has registered on our platform, please notify our support team.
10 Policy Changes & Contact
NetBet reserves the right to update this privacy policy when necessary. For significant changes, we will notify you via your registered email or through a notification on the platform.
The date of the last update is shown at the top of this page. We recommend checking back regularly.
For any questions or concerns regarding this privacy policy, please contact our support team. Email: [email protected]